Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally connected, committed to professional development, and driven to setting new standards for guest service perfection.
With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952, as a not-for-profit organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, whose who aspire to become a members must have several years of experience as a hotel concierge, pass comprehensive testing and prove beyond doubt, their ability to deliver highest quality of service.
Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge and professional relationships make them the most reliable local experts and Ambassadors of their chosen destinations.
With every member having access to the Les Clefs d’Or global network, often meeting face-to-face at one of their annual International Congresses, there is nowhere they cannot reach or guest request they cannot deliver. No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.
Les Clefs d’Or® - Your Key to Everything™
THE GOLDEN KEYS
The Keys as the Society is most commonly called, has been in existence since 1952, when a group of Head Hall Porters of several leading London Hotels got together and agreed to set up an organisation which closely resembled one which had been formed some years earlier in France called Les Clefs d’Or (The Golden Keys). Our Members are all employed as uniformed Concierges at hotels of good-standing for a minimum of five years, and have had their knowledge put to the test by senior figures in the Society.
Membership of The Keys allows our members to network, not only nationally, but internationally through our affiliation with nearly 50 similar organisations across the globe which make up L’Union International Des Concierges D’Hotels (UICH). The International section holds a congress in a different country every year, and we encourage our members to participate, and by so doing, they meet and get to know fellow concierges from around the world. This can often make the difference when seeking to help our guests, wherever their travels take them.
We meet every month except August; we discuss developments in the tourism and leisure industry, and organise both educational and social events which the members attend with great enthusiasm. What we have most in common is that we have all shared the experience of wondering what The Keys is all about, then applying for membership, and undergoing a nerve-racking interview to put our knowledge to the test but that’s what makes Membership so special.
You will find us friendly, supportive, and charitable. Every year with wonderful help from our Associate Members, we donate several thousands of pounds to worthy causes. Please use the contact us button should you wish to get in touch.
In Service through Friendship,
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The Society of the Golden Keys - recognisable to hotel guests all over the world by the lapel pins of top Concierges - was formed in Great Britain in 1952. Head Halls Porters from London's leading hotels met to discuss the increasing expectations of the growing numbers of visitors to London, and to look at how they could work together. The founding principles of the Society of The Golden Keys remain to this day and are encapsulated as 'Service Through Friendship' through the society. Concierges work together to improve quality of service to guests. This is done with integrity, professionalism, co-operation and by sharing information.
The formation of the Society of Golden Keys' coincided with a larger meeting in Cannes when Societies from nine different countries attended the first international congress of 'Les Clefs D'Or'. Ferdinand Gillet, Head Concierge of L'Hôtel Scribe in Paris, masterminded the creation of the organisation, which now covers more than thirty five countries and boasts over five thousand members. Each national chapters self-governing with its own President and Committees.
Soon after the formation of the Society of The Golden Keys of Great Britain, the committee was approached by members abreast of their products and services. A second tier of membership was created in response to this, Associate Members.
The Society of the Golden Keys in Great Britain is thriving. With strict conditions of membership requiring proof of professional relationships with guests and work colleagues, approximately three hundred and thirty concierges in Great Britain now proudly wear the symbol of their status: the Golden Keys lapel pin. Each is revered for his or her professional gravitas, integrity, local knowledge and impeccable recommendations. The Society encourages friendship and camaraderie and the members meet formally each month. The Ladies' Night Dinner and Dance and the Anniversary Cocktail Party are the social highlights of the year for many of the leading figures in the hospitality industry, as well there are many other events which the society of the Golden Keys help to promote.