2 x Luggage Porters – Shangri-La at The Shard

August 1, 2017

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for a 2 x Luggage Porters  to join our team.


The Role

Under the guidance of the Head Concierge, the Luggage Porter will be responsible for the speedy delivery of guest items to the guest rooms and any other required errands. Showing presence in both hotel lobbies at all times, the bellman team will successfully engage with our guests and exceed the guest’s expectations.


Essential Requirements

  • Guest engagement and organisation skills coupled with the ability to multi task and set priorities in a fast-paced environment.
  • Maintain personal knowledge by completing in-house training, attending courses as scheduled
  • Be reliable individual who is self-motivated, embraces standards, is customer service driven and detail orientated.
  • Advanced level of English (both oral  and written)


Our proposition to you

In addition to a competitive compensation package, we believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels, as well as our own training school, the Shangri-La Academy.

Our aim is always to keep and reward the very best. So each year we fill most of the company’s management positions via internal promotions and transfers and with over 50 projects in development around the world, the opportunities are endless.

We also recognize our responsibility to society and to the environment, and have developed policies and practices which make a real difference.

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.


Starting annual salary £20,000


To apply please email your CV to Head Concierge, Eiji Tanaka eiji.tanaka@shangri-la.com