Assistant Head Concierge – Intercontinental 02

January 2, 2018

New opportunity not to be missed! We have an exciting opportunity for an Assistant Head Concierge to join the growing team.

The InterContinental London – The O2 over 18 floors stands out in the buzzing Greenwich Peninsula. This luxury hotel and Spa comprises of 453 bedrooms and one of the largest pillar free ballrooms in Europe. Our people are at the very core of everything we do.

Do you want to be a part of a great company?

When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling on business or leisure, Arora Hotels really do stand out from the crowd.

The Assistant Head Concierge will directly report to Guest Services Manager and Front Of House Manager and will ensuring the smooth and efficient operation and coordination of the Concierge Department by providing a highly personalised service ensuring maximum guest satisfaction and adhering to the standard required by the hotel. The Concierge department covers the Bell Service, Transportation, Doorman and Valet Parking and Night Concierge service.

Duties and Responsibilities

To assist in conducting yearly appraisals for all staff to review their general performance, discuss existing problems and areas of improvement

To assist the GSM and FOHM in the recruitment process and in conjunction with Human Resources all Concierge staff.

To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the GSM.

To maintain contact with Concierges worldwide via the Golden Keys Society/ IHG Global meetings and attend a minimum of three meetings per year.

To directly assist in ensuring the optimum use of the transportation services internally, as well as seeking ways to improve and generate new ideas to increase revenue.

To seek ways to maintain, improve and effectively manage the Concierge, Doormen, Bell attendants and night teams.

To assist in conducting training courses and refreshers courses for existing staff and newcomers by liaising with the departmental trainer.

Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.

Takes a proactive approach to the team activities, anticipating potential opportunities.

Supports the hotel operation in times of demand and be a leader of one team culture.

Assists in ensuring that the Porters, Doorman and Concierge are correctly staffed and trained with a suitable team for their function, and to ensure that these team members can perform their duties to the IHG standard required by the hotel and the company.

Skills & Experiences

Member of the society of the Golden Keys


To apply email your CV to: